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Frequently asked questions (FAQs)

Answers to most frequently asked questions about Wihuri Metro wholesale e-shop. If there isn't a question you have, please contact customer service.

We recommend using chat if you need quick help.

Usability

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Safari

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If you use any of the other browsers, plese check their support page.

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For best user experience we recommend Google Chrome, Mozilla Firefox and Apple Safari browsers.

Please make sure that you have the latest version of your web brower installed.

You can download the latest browsers here:

Google Chrome

Mozilla Firefox

Safari browser is available only for Mac computers and is pre-installed.

Note that we do not recommend use of Internet Explorerin. Instead you should use previously mentioned or Edge -browser that can be found on every Windows by default.

Username and password

Order your login information from here.

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi, via chat or call us at 0200 50 200.

You can get new password from the login page clicking "Forgotten your password?"-link.

Password can be changed from the right-hand side of the header, under “My Account”. From there, you will find the link to change your password. We recommend to change your password on first login.

Password has to be at least 6 characters long.
It has to include lower- and uppercase letters, number and special characters0. Not all are mandatory but recommended. We also recommend using a lond password.

Password locks after 10 tries. If this happens please contact our customer service at asiakaspalvelu.metro@wihuri.fi, via chat or call us at 0200 50 200.

Yes. Select the correct location from the drop-down menu found in the top-right-hand side of the header.

And for example, order history and customer information is shown for selected customer number.

My account

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi, via chat or call us at 0200 50 200.

You can find your previous orders under the header section “My account”, under “Order history”. There, you can find your orders for the last 3 months.

You can save the contents of your shopping cart as an order template by clicking the “Create template” button found in the bottom.

You can also add products to a new order template by clicking "Add to template" ()  found in the search results or product details.

You can add quantity for different products on order template, so ordering could be as easy as possible.

If customer has more than one user account, order template can be shared to all users on which are linked to that customer.

Other users on different customer number can see order template and can order from there, but they cant do any changes to that template. Order template can be modified only by the person who created it.

If order template is not shared, visibility is only for him.

After logging in, go to My account and select “Purchased products”. You can find the Excel button there.

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi, via chat or call us at 0200 50 200.

You can find your invoices, receipts and accompanying letters in the order history, under each order. You can find your order history from the right-hand side of the header, under “My account”.

Ordering

If the product's availability is displayed in yellow, it means that the product is not available for the selected delivery date. Change the delivery date to a next possible delivery date.

You have added a product to a basket which is ordered for you only, or a shelf product which is sold in wholesale package (e.g. some sweets, ice cream and cigarettes).

Cash-and-Carry customers can choose to add additional collection or delivery instructions for their order. Line-specific collection instructions (e.g. “23 pieces of bananas”) can be found in the shopping cart under each product line, under “Delivery notes”.

For the entire order, the collection instructions (e.g. “to be collected on trolleys”) and delivery instructions (e.g. “We are renovating our kitchen, delivery through the front door”) can be found in the shopping cart under the order's delivery details, under “All order details”.

Open shopping carts will be saved and stored unchanged in the e-shop for two weeks, even if you are disconnected.

If you want to store your shopping cart for a longer time than this, please save it as an order template by clicking the “Create template” button found in the bottom side of the shopping cart.

E-shop usage

You can compare products by using the compare button found in the product details (the overlapping arrows on the product line and on the product cards). You can compare three products at a time. The comparison shows you the cheapest price and the product details.

The “Order results” function is located in the top-right-hand side of the product search results. You can use it to sort the search results in the desired order, e.g. according to the price of the product (from lowest to highest).

For items with variable weight, we use codes starting with 20(...) or 23(...). Easiest way to search for these products is to use digits that remain always the same, i.e. digits 3 to 8 of the code (2054091300004). Searching with the underlined part of the code will find the correct product in webshop.

We receive product information from our suppliers. Suppliers are responsible for given information.

Product information is transferred to our e-shop from centralized product data bank Synkka or from our own systems.

Product images are transferred from our own image bank. Suppliers are responsible for adding and maintenance of their product images in the image bank. Our marketing department is responsible for the images of e.g. Metro products.